Adobe Acrobat Connect Test for Virtual Office Hours
Minimum Hardware/Software Requirements
Technical FAQ's:
Q1:
When will the lecture videos become available online?
Q2: How long will the videos remain available?
Q3: What if I cannot view a file, or get an error that states "unable to find or open a specific video file"?
Q4: How do I control the video?
Q5: Can I enlarge the video window?
Q6: Why do I have a lot of bufferring or choppy audio/video?
Q7: Who can I contact if I need technical help?
Hardware Minimum
Requirements
Operating System Windows XP
User Desktop Platform The minimum suggested desktop configuration for
Windows systems are:
Pentium with a minimum clock speed of 2 GHz
1024 Mb of memory (RAM)
Minimum 64 MB RAM Video Card
16-bit Sound Card
500Kbps Cable or DSL Connection
Software Minimum Requirements
Browser Internet Explorer 8
Because of the Course Management System's security settings, your browser's
cipher strength must be128 bits
Free Downloadable Plug-ins Click to download:
Windows
Media Player 11
Flash
Player
Adobe
Acrobat Reader 8
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Q1:
When will the lecture videos become available online?
A: Videos will be posted within 24 Hours after the class ends.
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Q2: How long will the videos remain available?
A: All courses remain accessible throughout the semester and are removed
after the final exams from the servers.
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Q3: What if I cannot view a file, or get an error that states "unable
to find or open a specific video file"?
A: There are two main reasons for getting an error message.
First, make sure you are using the latest version of Media Player available
(7.1 or higher).
Second, if
your company has a firewall, it is possible that it will not accept the
video's protocol (UDP). Please check with your network administrator regarding
the firewall's configurations and to see if there is a proxy server set
up for you. If you are facing any problem watching the streaming video
you might want to check the proxy settings of the Windows Media Player.
To enter your Proxy Hostname and Port Number (after checking with your
network administrator), do the following:
In Windows Media Player 7.1, "Tools" menu, go to Options ->
Network -> Configure. Select "Use the following proxy server" and enter the address and the port number of the proxy server.
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Q4: How do I control the video?
A: You can start and navigate the video by utilizing the video controls
(which work just like VCRs), jumping to sections
in the video by moving the scroll bar located below the video window.
You can also make use of the thumbnails provided to jump to a particular
slide in the presentation.
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Q5:
Can I enlarge the video window?
A: You can right click the mouse button on the video and click on zoom > fullscreen to view the video in full screen.
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Q6: Why do I have a lot of bufferring or choppy audio/video?
A: Your internet connection might be slower than our recommended minimum speed of atleast 500Kbps. You might also run an anti spyware software as we have had issuses with students having spyware on their software being unable to view our lectures properly.
Q7: Who can I contact if I need technical help?
A: For technical help, please email: regsci@usc.edu.
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